Samuel Boateng

Cloud Solutions Architect · Los Angeles, CA · sam.boateng.usa@gmail.com

Hello Everyone! 👋🏾

Welcome to my Cloud Resume - an exploration of my journey and expertise in the realm of cloud technology. I'm delighted to have you here! I am a highly motivated Cloud Professional driven by a passion for continual learning and innovation. With a robust foundation in programming principles and cloud infrastructure, I bring a unique blend of technical prowess and leadership skills to the table. Whether it's navigating complex projects, honing technical documentation, or embracing the ever-evolving landscape of cloud technologies, I thrive on the excitement of the cloud. Join me on this digital journey as we navigate the skies of programming, cloud architecture, and everything in between! 🌥️ 💻

Experience

Solutions Architect

Raw Development

Designed, modified and tested technical architecture, implementing scalable and secure cloud-based systems.

Built and integrated information systems to meet business needs.

Oct 2022 - Oct 2023

Operations Team Leader

Gett

Developed and managed cloud-based software, aggregating existing transportation providers across the B2B industry into one single platform, unifying corporate fleet, ride-hailing, taxi, and limos.

Monitored live call reports and real time performances of Call Centre with over 15 B2B queues consisting of high profile clients including BBC and Transport for London. Integrated multiple data-driven platforms to ensure operations ran effectively.

Empowered and managed a cross-functional team, providing feedback and regular 1-2-1 sessions for 22 team members. Upskilled and trained agents on new software and set individual goals and objectives to meet and exceed requirements for their roles and tasks.

Mar 2017 - Jul 2022

Analyst

John Lewis

Deployed data to assist pricing decisions made during competitive seasons, using analytics to price match against competitors. Championed accurate performance reporting on a weekly/monthly/yearly basis to help drive performance of the business. (Saved £75,000 annually on marketing spend by increasing frequency of price match activity reports).

Facilitated the set-up of promotion and marketing activities and provided guidance and support to Buying teams. Collaborated with senior stakeholders, helping to increase overall sales of UK stores by 4% to £4.74 billion in 2016.

Mar 2014 - Jan 2017

Support Desk Advisor

John Lewis

Advised Partners who required assistance with IT systems, business policies and procedures, being their 1st line of support. Responded to 100+ contacts per day via phone and email, helping to increase Partner satisfaction scores from 74% to 89%.

Troubleshooted and provided effective solutions when things went wrong within any area of the business. Implemented a change management process which improved team productivity and efficiency by 35% within a year.

Oct 2012 - Mar 2014

Education

Per Scholas Institution

Cybersecurity
Oct 2023 - Feb 2024

University of Hull

Bachelor of Law Degree, LLB (Hons)
Sep 2008 - Jun 2011

Skills

Programming Languages & Tools
Workflow
  • Innovative Cloud Solutions Design
  • Cross-Functional Collaboration
  • Performance Optimization and Scalability
  • Automated Deployment Pipelines (IaC)
  • Cost-Effective Resource Management

Interests

In addition to my passion for cloud engineering, my interests are diverse and reflect a well-rounded approach to both professional and personal growth. Outside the realm of technology, I am a huge football (soccer) enthusiast - my favorite team being Manchester United! Beyond the pitch, I am an avid reader who appreciates delving into a variety of genres including self help books, and my penchant for researching new technical documentation attests to my commitment to staying up to date with the latest trends in cloud technology.

The intersection between business and technology is something I am intrigued by, and I enjoy researching the latest trends in both domains. I also have a keen interest in staying current with the latest developments in Artificial Intelligence. I am a proponent of embracing a healthy lifestlye, incorporating regular runs and gym workouts into my daily routine. Finally, I have a passion for exploring new destinations and enjoying meaningful moments with my significant other. My inquisitiveness about diverse cultures and perspectives further enhances my holistic problem-solving approach and adaptability in professional pursuits.

Thank you for taking the time out to visit my page today! 😎 👋🏾

Certifications

  • AWS Solutions Architect Associate
  • AWS Certified Cloud Practitioner
  • CompTIA Cysa+
  • Splunk Core Certified User
  • PRINCE2 Project Management Certified
  • NDG Linux Essentials
  • Cisco Network Essentials